Proceso de compra

3.3.- Price items
All prices shown in our website INCLUDE VAT In relation to Value Added Tax as a general rule will apply 16% tax rate for the territory of the EU where the tax applies. From July 1, 2010 the rate would be as a general rule be 18%. For sales to any other country VAT will not be applied, however the customs systems of each country apply their relevant taxes.
Because of their special tax regime, being considered non-geographical areas, the Canary Islands, Ceuta and Melilla residents are exempt from VAT (the costs of customs clearance and import taxes are not included in the price of the item or the shipment, and must be paid on arrival by the receiver of the goods).

3.4.-Payment systems
In onhorse13.com we offer different payment methods for you to use e. These can be chosen during the purchase process, once you have verified the shopping cart.
Credit card payment

When you select this method, the purchase process will link to the appropriate bank page t, thus the data are not retained by onhorse13.com but are sent directly through a secure protocol (HTTPS) to the bank that operates onhorse13. com. Thus, we offer maximum safety and confidence.
The charge on your card will be made at the precise moment to validate the payment. If there is any problem with stock for your order, there will be a refund on your credit card within a period not exceeding 15 days from the date of completed service.
For security reasons Onhorse13.com reserves the right to refuse any transaction carried out by credit card. In this case repayment will be made on the original card. If the client is then interested in progressing with the purchase of items a transfer will be requested.
After payment, you will be advised of the outcome and if successful, we will send you an e-mail with the details and order confirmation.

PayPal payment system

In Onhorse13 you can use PayPal payment system. The link is located in the lower part of the shopping cart either if you have a PayPal account or you want to create a new one while doing the payment. If you are a PayPal user your purchase will be done when you validate the user, with no invoicing and delivery data fulfillment requirement. Right after clicking in PayPal, validation and acceptance of the payment is done through a protected and encrypted by PayPal system. Onhorse13 is not responsible of this process.

Transfer Payment

If during the process you choose this payment system, your order will be pending receipt of confirmation of receipt of funds by the bank. The delivery time is counted from that date. You will receive at the end of the buying process an e-mail with details and confirmation of the order along with the following bank details for you to make a bank transfer.

Beneficiary: ONHORSE13, S.L.
Current Account number: 2104/0000/11/9158010595
BBVA
IBAN: ES64 0182 5506 32 0201512524 BIC / SWIFT CODE: BBVAESMM

To expedite and ensure the transfers received from abroad, you must provide the issuer BIC and IBAN codes. It is very important that the field SENDER indicates the following: Order Number - Your name and surname.
After the period of 5 days of placing an order if there has been no entry into the bank the order will be automatically be cancelled.

Payment by cash on delivery (only for the Iberian Peninsula)

From ONHORSE13.com we also offer payment by COD. This method is only available as long as the shipping address is in the Peninsula. It is not possible to use this for Ceuta, Melilla or the Canary Islands.

IMPORTANT
This facility is a charge by the company a management fees of 2% on total order cost (postage included) or a minimum of 3.50 �.

3.5.-Calculation of shipping costs.

For shipments within the Iberian Peninsula (Including Balearic Islands)
This will be freight prepaid, if the order is more than 70 euros. For lower priced orders there will be a charge at a fixed rate of 9 euros (must add a corresponding VAT).
For shipments to the Canary Islands, Ceuta, Melilla and Andorra.
The delivery costs for the Canary Islands, Ceuta, Melilla and Andorra are:
For orders between 0 and 300 �: 14,95 �.
For orders more than 300 �: 19,95 �.
The orders sent to these areas will not have VAT applied to them. Onhorse13.com will not take charge of taxes, customs tariff or office charges for the communities above.
The customs expenses are the following:
Orders for less than 150 �.
Set charge. 34,60 �
Customs tariff: percentage calculation of the total amount of the purchase depending on the type of article.
Orders for more than 150 �
Set charge: 46,45 �
Customs tariff: percentage calculation of the total amount of the purchase depending on the type of article.
For shipments to the EU Countries. (Except Cyprus and Malta)
The delivery costs for the EU Countries are:
For orders between 0 and 100 �: 9,95 �. (+ V.A.T.)
For orders between 100 and 400 �: 15,95 �. (+ V.A.T)
For orders more than 400 �: Free.
For the remaining countries
The freight is based on the volumetric weight of the goods, that cost will be calculated by the web before making payment. For purchases destined for countries outside the European Economic Community VAT does not apply, however, Onhorse13.com will not be responsible for country-specific taxes, tariffs or shipping charges.

3.6.- Deadline for submission of orders.
Depending on the time of day you order, shipments are delivered following24/48 hours after making the purchase through the website, although these delivery times are approximate, and in any case, a delay in delivery times does not entitle the customer to compensation.

Delivery times are calculated on working days (Monday through Friday) since Onhorse13.com not fulfill orders on holidays, Saturdays or Sundays.

In the case of any inventory shortage, delay or unavailability, we will inform you immediately and give a new deadline, or if it is not possible to provide the product, we will cancel.

3.7.- Assurance Articles
Onhorse13.com customers benefit from the guarantee given by the various manufacturers of each of the articles. Defects or damage due to incorrect use or manipulation of the material or wear caused by normal use thereof, are not included in this guarantee.
There is a further exception for those products not e intended to be used for racing, all others will be the assurance given by the manufacturer. This is because a large portion of our products are items for extreme use in competitions.

3.8.- Deadline for returns
In accordance with the provisions of art. 44 of Law 7 / 1996 of 15 January relating to e retail, the customer is entitled to revoke the order requested within seven (7) days of receipt, to Onhorse13.com by communication in writing.

These conditions t can cause a change:

3.8.1- That the product does not satisfy.
May be changed if the product has not been unsealed and is perfect condition. No refund of the purchase price but credit can be used for another item for the same amount or higher. Shipping costs and the price difference if any, shall be borne by the person making the change.

3.8.2- If the product is faulty from the beginning.
Once Onhorse13.com has received the faulty item, you will be sent another. In this case the change will always be for the same item or reference. You will only pay the first shipping cost,Onhorse13.com will payoff postage for the return and new shipment.

3.8.3- If the product does not match the order placed.
Onhorse13.com will bear the cost of collecting the incorrect item and for the delivery of the order placed.
IMPORTANT
Onhorse13.com cannot perform any forwarding of goods until it has verified the receipt and status of packaging of items being returned or in our warehouse.
NOTE
If the product has clear signs of deterioration or damage or signs of damage related to transportation, you must notify onhorse13.com vial e-mail (info@onhorse13.com) of the damage within 24 hours of receipt of order. Obvious damage must be reported in addition on the carriers� delivery note.

3.9.- Special Items
Onhorse13.com can make changes on an item either in colours, size, etc. .., for this you must contact us in writing and ask for an estimate on the amendment required.
Onhorse13 will reply in writing if such modification or "special item" can be performed, accompanied by a quote for such an amendment.
To proceed to make such a change the client must transfer 50% of the offer in advance, once onhorse13.con have made the modification, the customer must transfer the remaining amount to proceed with the submission.
NOTE: Do not return any item that is treated as a "special" or has received an amendment requested by the client, unless the article has a defect or an error has occurred when making the change.

3.10.- Location of orders
At all times you can track where your order is for both domestic and international shipments.
We have a banner on the left side information with a direct link to our logistics operators, both SEUR as UPS.
The way of working is as follows:
- For domestic shipments you can view the status of your order at www.seur.com
- For international shipments you can view the status of your order at www.ups.es.
Enter the order number to, you are given when completing your purchases. Both on screen and e-mail will have been sent an order number with the order details.
The data that appears in the pages of our logistics operators are provided directly by them, so we are not responsible for this service.
You can also contact Customer Service on 902 76 06 23, or send an e-mail providing your name and order number.